Version 2.0 – Last updated: 5 August 2025
Because every manuscript and marketing plan we handle is customised, most payments cover time already set aside or work already begun. For that reason, fees are generally non-refundable once a project is underway. The details below keep things fair and transparent for both parties.
A booking or “kick-off” deposit secures studio time and resources. Non-refundable after 3 calendar days from invoice date. If you cancel within those 3 days and work has not started, we will refund the deposit in full.
Projects are often split into stages (editing, design, distribution, etc.). Payments for a completed milestone are final. If you cancel before the next milestone begins, any funds held for that future stage will be refunded minus delivered expenses (e.g., ISBN fees, cover art licences).
If we cannot deliver a milestone as specified in your Service Agreement and cannot remedy it within 14 days of written notice, we will refund that milestone payment in full.
Email info@noblelegacypublishing.com with: Invoice number & project name Reason for the request Any supporting evidence (if service failure is claimed) We respond within 5 business days. Approved refunds are issued to the original payment method within 10 business days.
Submitting a bank or card chargeback before giving us a chance to resolve an issue breaches our Terms of Service. We reserve the right to suspend work until the dispute is settled.
Questions? Reach our accounts team at +44 7411 204 276 or the email above.